FAQ

Yes, we ship all over the world. To see the cost of shipping to your country, simply fill up your cart, enter your details and our system will automate the price for you. 

We offer $6.50 flat rate shipping Australia wide. International shipping starts from as low as AUD $7.00 for US orders under 100grams. Final shipping rates will be calculated at the final checkout based on the parcel weight and destination.

Orders take between 2 - 3 business days (non-holidays/non-weekends) to process and ship out from the purchase date. 

We aim to dispatch our orders as soon as possible. Please see our shipping and delivery page for the time frames. https://migoals.com/pages/shipping-delivery. 

Once you have ordered, you will receive a confirmation email to confirm that the order has gone through.  

Once the order has been shipped, you will receive an email with the tracking details and a link to be able to track the path of your order from our warehouse to your destination. Please note some countries do not provide live tracking but rest assured your order is on its way.

The shipping fee does not include any additional custom charges during the shipping process.
International orders are subject to this, however, it is a case by case situation. Customers are liable for any additional custom taxes.

Our Weekly Spread and Weekly Notes diaries are A5 - 148 x 210 mm
The Goal Digger Planner is our largest at B5 - 230mm x 160mm

Unfortunately we do not have any financial year diaries, however it is something we are considering for the future. 

Please e-mail enquiries@migoals.com.au regarding the situation with your new address and we will get that sorted for you if it has not been dispatched yet! 

We start processing your order as soon as possible and unfortunately can’t cancel an order once we’ve started packing it. If you’ve made a mistake and get in touch with us within 4-6 hours, we can usually cancel or amend it.

If the order has not been shipped yet, please e-mail enquiries@migoals.com.au regarding the situation with your preferred product. If it has left our facility we will be unable to cancel this.

We take great pride in creating premium, high-quality stationery, however mistakes sometimes happen to everyone. If you come across a manufacturing error or find an issue with your planner, contact us enquiries@migoals.com and we will work to rectify this immediately. 

My product arrived damaged/faulty. What can I do?
We use lightweight and strong padded bags, however If your order was damaged in transit we will work to organise a replacement - send us a photo of your product along with your shipping details and we will organise to send you a replacement. Please use the email enquiries@migoals.com.au

We don’t accept returns for change of mind. If you have issues with your order please email as at enquiries@migoals.com and we’ll let you know your options. 

If your order is damaged or contains printing errors then please get in touch with as at enquiries@migoals.com and we’ll work to make things right.

If you received the wrong planner, please send us a message at enquiries@migoals.com.au and we'll be sure to get the correct one to you.

Orders are billed in Australian dollars. We accept all major credit cards and as well as PayPal. Simply select your preferred payment method at the checkout.

If you’re experiencing issues ordering from our website, there are few things you can try: - Clear your cache then restart your browser - Try using a different browser like Chrome, Safari or Mozilla Firefox - Try switching to a different device
If all that fails, get in touch with us using our Contact form and we’ll help you troubleshoot.

We want you to enjoy your products all year round so we use only quality materials and strive to provide you with a product that will last. If your product gets dirty, wipe gently with a damp cloth and avoid using harsh chemicals.

We often collaborate with other brands and sometimes work with ambassadors. If you’re interested in working with us, get in touch with us using our Contact form and we’ll let you know if we think there’s a good fit.

Get in touch with us via our Contact form for all sponsorship and donation requests. We get a number of these requests each week so please understand that (as much as we’d love to) we can’t be involved in every event.

We do accept internships at certain times throughout the year and announce these on our Instagram and Facebook pages.