FAQ - Frequently Asked Questions


Do you ship overseas?
How much is shipping?
When will my order ship?
How long will it take for my order to arrive?
How do I know when my order has been shipped?
How do I track my order?
International Customs Duty


What’s the difference between the hard cover and soft cover diary?
What’s the difference in your diary sizes?
Do you have any diaries for the financial year?

Orders / Returns

I put the wrong shipping address, what can I do?
How can I cancel an order?
I purchased the wrong planner what can I do?
My product has a manufacturing error. What do I do?
My product arrived damaged/faulty. What can I do?
How can I return my items?
I received a defective planner (missing some pages/out of order/etc.). What do I do?
I received the wrong planner. What should I do?


What payment term do you accept?
I’m having issues ordering online. What can I do?
How do I care for my diary?
Do you offer collaborations or work with brand ambassadors?
How do I obtain sponsorship/donation from Mi Goals for my company/event?
Does Mi Goals offer internship opportunities?