FAQ

Shipping

Do you shop overseas?

Yes, we ship all over the world. To see the cost of shipping to your country, simply fill up your cart, enter your details and our system will automate the price for you. 

How much is shipping?

We offer $6.50 flat rate shipping Australia wide. International shipping starts from as low as AUD$7.00 for US orders under 100grams. Final shipping rates will be calculated at the final checkout based on the parcel weight and destination.

When will my order ship?

Orders take between 2 - 3 business days (non-holidays/non-weekends) to process and ship out from the purchase date. 

How long will it take for my order to arrive?
How do I know when my order has been shipped?

Once you have ordered, you will receive a confirmation email to confirm that the order has gone through.  

How do I track my order?

Once the order has been shipped, you will receive an email with the tracking details and a link to be able to track the path of your order from our warehouse to your destination. Please note some countries do not provide live tracking but rest assured your order is on its way.

International Customs Duty

The shipping fee does not include any additional custom charges during the shipping process.
International orders are subject to this, however, it is a case by case situation. Customers are liable for any additional custom taxes.

Product

What's the difference between the hard cover and soft cover diary?

Besides the differences of their covers, the insides contain some considerable differences.
The soft cover has a week to one-page diary spread with room for notes, whereas the hard cover has a week to two-page diary spread with habits tracker ·
The soft cover has a half yearly review section to track your progress and the hard cover has quarterly review sections to track your progress.

What's the difference i your diary sizes?

Our Hard Cover and Soft Cover diaries are A5 - 148 x 210 mm
The Goal Digger Planner is our largest at B5 - 230mm x 160mm

Do you have any diaries for the financial year?

Unfortunately we do not have any financial year diaries, however it is something we are considering for the future. 

Orders / Returns

I put the wrong shipping address, what can I do?

Please e-mail enquiries@migoals.com.au regarding the situation with your new address and we will get that sorted for you if it has not been dispatched yet! 

How can I cancel an order?

We start processing your order as soon as possible and unfortunately can’t cancel an order once we’ve started packing it. If you’ve made a mistake and get in touch with us within 2-4 hours, we can usually cancel or amend it

I purchased the wrong planner, what can I do?

If the order has not been shipped yet, please e-mail enquiries@migoals.com.au regarding the situation with your preferred product.
If it has left our facility we will be unable to cancel this.

My product has a manufacturing error, what do I do?

We take great pride in creating premium, high-quality stationery, however mistakes sometimes happen to everyone. If you come across a manufacturing error or find an issue with your planner, contact us enquiries@migoals.com and we will work to rectify this immediatel 

My product has arrived damaged/faulty, what can I do?

My product arrived damaged/faulty. What can I do?
We use lightweight and strong padded bags, however If your order was damaged in transit we will work to organise a replacement - send us a photo of your product along with your shipping details and we will organise to send you a replacement. Please use the enquiries@migoals.com.au email

How can I return my items?

We don’t accept returns for change of mind. If you have issues with your order please email as at enquiries@migoals.com and we’ll let you know your options. 

I received a defective planner (missing some pages/out of order/etc.). What do I do?

If your order is damaged or contains printing errors then please get in touch with as at enquiries@migoals.com and we’ll work to make things right.

I received the wrong planner, what should I do?

If you received the wrong planner, please send us a message at enquiries@migoals.com.au and we'll be sure to get the correct one to you.

General

What payment terms do you accept?

Orders are billed in Australian dollars. We accept all major credit cards and as well as PayPal. Simply select your preferred payment method at the checkout.

I'm having troubles ordering online, what can I do?

If you’re experiencing issues ordering from our website, there are few things you can try: - Clear your cache then restart your browser - Try using a different browser like Chrome, Safari or Mozilla Firefox - Try switching to a different device
If all that fails, get in touch with us using our Contact form and we’ll help you troubleshoot.

How do I care for my diary?

We want you to enjoy your products all year round so we use only quality materials and strive to provide you with a product that will last. If your product gets dirty, wipe gently with a damp cloth and avoid using harsh chemicals.

Do you offer collaborations, or work with brand ambassadors?

We often collaborate with other brands and sometimes work with ambassadors. If you’re interested in working with us, get in touch with us using our Contact form and we’ll let you know if we think there’s a good fit.

How do I obtain sponsorship/donation from MiGoals for my company/event?

Get in touch with us via our Contact form for all sponsorship and donation requests. We get a number of these requests each week so please understand that (as much as we’d love to) we can’t be involved in every event.

Does MiGoals offer internship opportunities?

We do accept internships at certain times throughout the year and announce these on our Instagram and Facebook pages.