FAQ - Returns
Please e-mail firstname.lastname@example.org regarding the situation with your new address and we will get that sorted for you if it has not been dispatched yet!
We start processing your order as soon as possible and unfortunately can’t cancel an order once we’ve started packing it. If you’ve made a mistake and get in touch with us within 2-4 hours, we can usually cancel or amend it.
If the order has not been shipped yet, please e-mail email@example.com regarding the situation with your preferred product.
If it has left our facility we will be unable to cancel this.
We take great pride in creating premium, high-quality stationery, however mistakes sometimes happen to everyone. If you come across a manufacturing error or find an issue with your planner, contact us firstname.lastname@example.org and we will work to rectify this immediately.
y product arrived damaged/faulty. What can I do?
We use lightweight and strong padded bags, however If your order was damaged in transit we will work to organise a replacement - send us a photo of your product along with your shipping details and we will organise to send you a replacement. Please use the email@example.com email
We don’t accept returns for change of mind. If you have issues with your order please email as at firstname.lastname@example.org and we’ll let you know your options.
If your order is damaged or contains printing errors then please get in touch with as at email@example.com and we’ll work to make things right.
If you received the wrong planner, please send us a message at firstname.lastname@example.org and we'll be sure to get the correct one to you.